Megan D.

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  • Tracking Your Shipment

    How to track your Ship Camps order Our integrated tracking technology allows you to track the status of your child’s shipment at any time with just the click of a button. Access the real-time locat...

  • How Drop Offs Work

    Don't feel like waiting for your child’s camp gear to be collected? You always have the option of taking their shipment(s) to a local carrier store. After confirming which carrier you have been ass...

  • Claims Assistance

    Ship Camps insures against complete loss of or against any physical damage that has occurred to a shipment while in transit. Ship Camps and its logistics partners are not liable for damage or loss ...

  • What Can I Pack In My International Shipment?

    Please review the following list of acceptable and prohibited items before shipping your child’s items to their next international destination. Prohibited items cannot be packed in their shipment(s...

  • Cancellations

    Should you need to cancel your child’s order for any reason, please contact a Customer Support Representative. When submitting such a request via email, please include the name on your order along ...

  • Other Changes

    Changes in the amount of insurance, selected packaging method, and other details of your child’s order are all modifications that can be made. Simply contact our Customer Support Team for assistanc...

  • Adding a Shipment to an Existing Order

    If you are interested in adding another piece of luggage, a trunk, or a box to your child’s existing order, please contact Customer Support for assistance. Our specialists will edit your current or...

  • Changing Your Service Level

    Need to upgrade or downgrade the service level of your child’s shipment? Please be advised any change made to the service level of your order will result in the creation of a new shipping label and...

  • Changing Your Addresses

    If you are interested in changing either the origin or destination address of your child’s shipment, please contact our team at your earliest convenience. Please be advised that this will require n...

  • Booking a Multi-Leg Order

    If the location that you are shipping to is different than the one your child will be shipping back from, your order will need to be placed as a 'multiple leg order'. Because your order is not tech...