Marketing Team

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  • Placing an International Order

    Is your camper traveling abroad to attend camp? ShipCamps has you covered! Our international services are not only easy to navigate but they save you from the headache of having to worry about your...

  • Changing Your Service Level

    If you need ship your items earlier or later than originally anticipated, and would like to update the shipping speed accordingly, please reach out to one of our travel specialists prior to your sc...

  • Using a Luggage Tag

    If you are shipping a soft trunk, duffel bag, hard trunk, suitcase and sporting equipment we strongly recommend using a luggage tag to attach your label to your shipment. There are two ways you can...

  • Booking a Multi-Leg Order

    If you would like your shipment delivered to a different address when camp ends you will be able to select that option at the time of booking. When booking a round-trip shipment, select “Return my ...

  • Attach My International Label to My Baggage

    Depending upon where your shipment is going and which carrier you are assigned (FedEx or DHL), there will be either two or three documents to print for your international shipment. Whichever carrie...

  • Cancellations

    Should you need to cancel your order for any reason, please contact one of our travel specialists. When submitting such a request via email, please include the name on your order along with the int...

  • Selecting Your Pickup & Delivery Date

    ShipCamps guarantees that all shipments will arrive prior to camper arrival. If your camp is partnered with us, we’ve coordinated directly with them to determine the most appropriate delivery dates...

  • Our Logistics Partners

    To provide unmatched convenience and reliability, ShipCamps has partnered with the world’s leading logistics providers, including FedEx, UPS, and DHL. Your order confirmation email will specify the...

  • Personal Customer Support

    Founded by parents of campers, we understand firsthand how much goes into preparing for a successful summer—and how important it is that every bag arrives safely and on time.That’s why we actively ...

  • Contact Us

    Have a question for our Customer Support Team? Our representatives are eager to assist via phone, text, email, and live chat seven days a week.Office HoursMonday-Friday: 8 a.m. - 8 p.m. ESTSaturday...